Privacy Policy

Effective Date: 09 May 2024

1. Introduction Welcome to Globatify Sdn Bhd (“Globatify,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

2. Information We Collect We collect and process various types of personal data, including but not limited to:

  • Name, contact details (email, phone number, address)
  • Identification details (IC/passport number, if required for services)
  • Payment information
  • Company or business details (for corporate clients)
  • Course, exam, or service registration details
  • IT support or troubleshooting service logs
  • Communications with our customer support team
  • Website usage data through cookies and analytics tools

3. How We Collect Information We may collect personal data through:

  • Our website (form submissions, registrations, and inquiries)
  • Direct communication (phone, email, WhatsApp, or in-person interactions)
  • Transactions and service requests
  • Automated tracking technologies, such as cookies

4. Purpose of Data Collection Your personal data is collected and processed for the following purposes:

  • Facilitating training, exam bookings, and IT services
  • Processing payments and issuing invoices
  • Managing customer inquiries and support requests
  • Improving our website, services, and user experience
  • Complying with regulatory and legal obligations
  • Marketing and promotional purposes (with your consent)
  • Protecting our business from fraud, misconduct, or security risks

5. Disclosure of Information We do not sell or rent your personal data to third parties. However, we may disclose your information under the following circumstances:

  • To trusted partners and service providers for business operations (e.g., payment processors, exam partners like Pearson VUE, ACCA, Kryterion, and IT support tools like ManageEngine)
  • To comply with legal requirements and regulatory obligations
  • When necessary to protect the rights, property, or safety of Globatify, our customers, or others

6. Data Retention We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we securely delete or anonymize it.

7. Security Measures We implement strict security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

  • Secure servers and encrypted storage
  • Access controls and authentication mechanisms
  • Regular security audits and compliance checks

8. Your Rights Under the PDPA 2010, you have the right to:

  • Access and correct your personal data
  • Withdraw consent for data processing (where applicable)
  • Request deletion or restriction of data processing
  • Opt out of marketing communications

To exercise these rights, contact us at [Insert Contact Email/Phone].

9. Use of Cookies Our website uses cookies to enhance user experience, analyze website traffic, and improve our services. By using our website, you consent to our use of cookies. You can manage cookie settings via your browser.

10. Third-Party Links Our website may contain links to third-party sites (e.g., Odoo eCommerce, exam partners). We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

11. Changes to This Privacy Policy Globatify reserves the right to update this Privacy Policy at any time. We will notify users of significant changes through our website or other communication channels.

12. Contact Us If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: Globatify Sdn Bhd
Email: contact@globatify.com
Phone: +60 19 7484 239